Frequently Asked Questions
SHIPPING
HOW LONG WILL IT TAKE TO GET MY ORDER?
Orders are processed within 7 business days. Once your order has been fulfilled and shipped, delivery time will depend on the shipping method selected at checkout and the destination.
Please note that processing time is separate from shipping time.
WHEN WILL I RECEIVE MY TRACKING INFORMATION?
Once your order has been fulfilled, you will receive an email containing your tracking number.
Please allow up to 48 hours for your tracking information to accurately update after your order has shipped.
DO YOU SHIP INTERNATIONALLY?
Yes, The Emaculate Collection ships internationally to select destinations.
International shipping rates are calculated at checkout based on your destination and the shipping service available for your order.
International customers may experience longer delivery times. Customers are also responsible for any customs duties, taxes, or import fees that may be imposed by their destination country unless otherwise stated at checkout.
CAN I CHANGE MY SHIPPING ADDRESS AFTER I PLACE MY ORDER?
If you need to change or update your shipping address, please contact us through our Contact Us page as soon as possible.
Shipping addresses may be changed before your order has been shipped. Once an order has shipped, we cannot guarantee that the shipping address can be changed.
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ORDERS
HOW DO I PLACE A RETURN OR EXCHANGE?
The Emaculate Collection does not accept returns or exchanges unless an item arrives damaged or defective.
If you receive a damaged or defective item, please contact us within 48 hours of delivery and provide:
- Your order number
- Photos of the damaged or defective item
- A description of the issue
Our team will review your request and determine the appropriate resolution.
HOW DO I CANCEL MY ORDER?
If you would like to cancel your order, please contact us as soon as possible through our Contact Us page.
Orders may be canceled before they are processed for shipment. Once an order has shipped, it cannot be canceled.
WHY DID I NOT RECEIVE AN ORDER CONFIRMATION EMAIL?
Order confirmation emails are typically sent within a few minutes of placing your order, but they may occasionally take longer.
Please check your spam, junk, or promotions folder.
An incorrectly entered email address may also prevent you from receiving your confirmation email.
If you still cannot locate your confirmation email, contact us through our Contact Us page and provide your name and order information so we can assist you.
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PRODUCTS
CAN I ORDER SOMETHING THAT IS OUT OF STOCK?
No. Products that are currently out of stock cannot be purchased.
The Emaculate Collection releases select pieces in limited quantities, and certain collections may not be restocked once they sell out.
If a sold-out item is scheduled for a re-release or restock, announcements will be made through our website, newsletter, and official social media channels.
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OTHER
CAN’T FIND THE ANSWER YOU’RE LOOKING FOR?
If you have a question that isn’t answered here, please visit our Contact Us page and send us a message.
Our team will respond as soon as possible.
THE EMACULATE COLLECTION
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